Tickets Management
Manage, track, and resolve customer issues quickly Helvo centralizes tickets, team responses, and analytics in one platform.
The Best Tickets Management Platform
Helvo’s Tickets Management System ensures your team never misses a support request and provides customers with faster resolution.
Get a Live Look at Your Ticket Queue
Monitor all incoming tickets, their status, and team responses instantly improving resolution times and customer satisfaction.
Ticket Creation & Tracking
Create tickets for customer issues and track status open, pending, resolved, or closed.
Team Assignment
Assign tickets to team members for accountability and faster resolution.
Priority & SLA Management
Set priorities and deadlines to meet SLAs and ensure timely responses.
Ticket Analytics
Generate reports to track ticket volume, resolution time, and team performance.
Enterprise Support Resource Planning
Helvo integrates tickets with CRM, projects, and finance providing full visibility into client issues and resolutions.
- Multi-channel ticket management.
- Role-based access to tickets.
- Ticket history tracking.
- Automatic notifications and reminders.
- Customer satisfaction tracking.
ALL-IN-ONE BUSINESS MANAGER
Supercharge Your Growing Business
Manage leads, deals, clients, and revenue from a single powerful platform—built to scale with your business.