GDPR

Last updated: December 29, 2025

Our Commitment to Data Protection and Individual Rights

At Helvo, protecting personal data and respecting the privacy rights of individuals is a core principle of how we build and operate our CRM platform. We are committed to transparency, accountability, and security in the way personal data is collected, processed, and stored.

This page explains how Helvo complies with the General Data Protection Regulation (GDPR) and how we support our customers in meeting their own data protection obligations.

What Is GDPR?

The General Data Protection Regulation (GDPR) is a European Union regulation designed to strengthen data protection and privacy for individuals within the EU. It applies to any organization that processes personal data of EU residents, regardless of where the organization is located.

GDPR enhances individual rights, promotes transparency, and establishes clear responsibilities for organizations handling personal data.

Does GDPR Apply to You?

GDPR applies if you or your organization:

Non-compliance may result in significant penalties, including fines of up to €20 million or 4% of annual global turnover, whichever is higher.

Helvo’s GDPR Commitment

Helvo processes personal data in accordance with GDPR principles, including:

Our internal policies, security practices, and product architecture are designed to support these principles.

Roles Under GDPR

Depending on the context:

Data Processing and Security Measures

Helvo implements appropriate technical and organizational measures to protect personal data, including:

Payment data is processed exclusively by certified third-party payment providers. Helvo does not store full payment card details.

Data Processing Addendum (DPA)

Helvo offers a Data Processing Addendum (DPA) that forms part of our Terms of Service. The DPA outlines:

Customers may request a copy of the DPA by contacting us.

Privacy by Design and by Default

Helvo follows privacy by design and privacy by default principles across product development and operations. This means:

Individual Rights Under GDPR

Helvo supports the following GDPR rights:

Right of access – Obtain confirmation and access to personal data
Right to rectification – Correct inaccurate or incomplete data
Right to erasure (Right to be forgotten)
Right to restriction of processing
Right to data portability
Right to object to processing
Right to withdraw consent, where applicable

Data Deletion and Export Features

Helvo provides tools and processes to help customers fulfill data subject requests:

Right to Be Forgotten

Authorized account administrators can permanently delete contact, lead, or user data from the system. Once deleted, the data is removed from active systems and scheduled for secure removal from backups in accordance with our retention policies.

Data Export

Customers can export personal data stored within Helvo in a commonly used, machine-readable format upon request.

All deletion and export requests are subject to identity verification and authorization checks.

Assisting Customers With Data Subject Requests

Helvo assists customers in responding to GDPR data subject access requests (DSARs) related to customer data processed through the services.

Requests should be submitted through the account administrator or by contacting our support team.

International Data Transfers

Where personal data is transferred outside the European Economic Area (EEA), Helvo ensures appropriate safeguards are in place, such as standard contractual clauses or equivalent legal mechanisms.

Accountability and Governance

Helvo maintains internal data protection policies, employee training, and operational procedures to ensure ongoing GDPR compliance and accountability.

We regularly review and improve our privacy and security practices to adapt to regulatory and technological developments.

Contact Information

If you have questions regarding GDPR compliance or wish to exercise your data protection rights, please contact us:

Email: privacy@helvo.io
Website: helvo.io