Privacy Policy – Helvo

Last updated: December 29, 2025

General

At Helvo (“Helvo”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our website helvo.io and our CRM software and related services (collectively, the “Services”).

Helvo is committed to safeguarding your privacy and protecting any information provided to us. This Privacy Policy outlines the collection and processing of data across our website (helvo.io) and our CRM solutions (referred to herein as the ‘Services’)

By accessing or using Helvo, you agree to the terms of this Privacy Policy, as updated from time to time. If you do not agree with these terms, please do not use our Services.

Children’s Privacy

Helvo does not knowingly collect or solicit personal data from individuals under the age of 13. If you believe that a child has provided personal information to us, please contact us immediately, and we will take steps to remove such information from our systems.

Information We Collect and How We Use It

Personal Information

When you register for a Helvo account, request a demo, or contact us, we may collect the following information:

Full name
Email address
Company name
Job title
Account login credentials
Contact details
Any information you voluntarily provide through forms or communications

We use this information to:

Create and manage your Helvo account
Provide access to the Services
Communicate service-related updates
Send product announcements, feature updates, and relevant business communications
Respond to support requests and inquiries

You may opt out of non-essential marketing communications at any time.

Customer and Third-Party Data (CRM Data)

As part of using Helvo’s CRM features, you may upload, sync, or store data relating to your customers, leads, prospects, or contacts (“Customer Data”). This may include:

Helvo processes this data only on your instructions and solely for the purpose of providing the Services. We do not use customer data for marketing, advertising, or any purpose unrelated to service delivery.

Helvo does not sell, rent, or trade customer data.

Usage and Log Data

We automatically collect information about how you use the Services, including:

This data helps us improve performance, security, and user experience.

Content Stored in Your Account

Helvo stores the data and content you submit to the Services on secure cloud infrastructure provided by reputable third-party hosting providers.

To ensure reliability and business continuity, we may retain encrypted backup copies of your data. Data may persist for a limited period after deletion or account termination for legal, security, or backup purposes.

Helvo employees do not access your account content unless required for:

We do not scan your data for advertising purposes.

Payment Information

If you subscribe to paid plans, payment information is processed securely by third-party payment processors. Helvo does not store full credit card details.

We may retain limited billing information (such as billing name, address, last four digits of the card, and transaction history) strictly for accounting and compliance purposes.

Cookies and Tracking Technologies

Helvo uses cookies and similar technologies to:

You may control cookies through your browser settings. Disabling cookies may affect certain features of the Services.

We may also use third-party analytics tools that collect aggregated, non-identifiable usage data.

Third-Party Services and Integrations

Helvo integrates with third-party tools and platforms to enhance functionality (such as analytics, payment processing, and integrations you enable).

These third parties are authorized to process personal information only as necessary to provide their services and are contractually obligated to protect your data.

Helvo is not responsible for the privacy practices of third-party websites or services linked from our platform.

Data Sharing and Disclosure

We may share personal information only in the following circumstances:

With trusted service providers acting on our behalf
To comply with legal obligations or lawful requests
To enforce our Terms & Conditions
To protect the rights, safety, and security of Helvo, our users, or the public
In connection with a merger, acquisition, or sale of assets (with notice)

We do not sell personal data.

Data Security

We implement industry-standard technical and organizational security measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

Access to personal data is limited to authorized personnel under strict confidentiality obligations.

Your Rights and Choices

Depending on your location, you may have the right to:

Requests can be made by contacting us using the details below. We respond to verified requests within applicable legal timeframes.

Retention of Data

We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Policy Enforcement and Complaints

If you have concerns about how your data is handled, please contact us. We take privacy complaints seriously and will cooperate with relevant data protection authorities where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website. Continued use of the Services after changes take effect constitutes acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@helvo.io
Website: https://helvo.io