Terms of Service
Last updated: December 29, 2025
These Terms of Service (“Terms”) govern your access to and use of the Helvo website, applications, and CRM software available at helvo.io (collectively, the “Services”).
By accessing or using Helvo, you agree to be bound by these Terms. If you do not agree, you must not use the Services.
Definitions
- “Helvo,” “we,” “us,” or “our” refers to Helvo and its operators.
- “User,” “you,” or “your” refers to any individual or entity using the Services.
- “Customer Data” means any data submitted, uploaded, or processed through the Services by you or on your behalf.
- “Services” refers to Helvo’s CRM platform, features, APIs, and related offerings.
Acceptance of Terms
You accept these terms by:
- Creating an account or clicking an acceptance button, or.
- Accessing or using the Services in any manner.
Description of Services
Helvo provides a cloud-based Customer Relationship Management (CRM) platform designed to help businesses manage leads, contacts, deals, communications, and customer workflows.
We reserve the right to update, modify, suspend, or discontinue any part of the Services at any time to enhance performance, security, or functionality.
Account Registration and Responsibilities
To access certain features, you must create an account and provide accurate, current, and complete information.
You are responsible for:
- Maintaining the confidentiality of your login credentials.
- All activity occurring under your account.
- Ensuring that your use of the Services complies with applicable laws.
Helvo is not responsible for unauthorized access resulting from your failure to safeguard account credentials.
Acceptable Use Policy
- Violate any applicable laws or regulations.
- Upload or distribute unlawful, harmful, abusive, defamatory, or obscene content.
- Send spam, phishing, or unsolicited communications.
- Interfere with or disrupt the Services or servers.
- Attempt unauthorized access, scraping, or reverse engineering.
- Use automated tools or bots without prior written consent.
We reserve the right to suspend or terminate accounts that violate these Terms.
Customer Data and Privacy
You retain ownership of all Customer Data submitted to the Services.
By using Helvo, you grant us a limited, non-exclusive right to process Customer Data solely for the purpose of providing and improving the Services.
Our handling of personal data is governed by our Privacy Policy, which forms an integral part of these Terms and Conditions.
Intellectual Property Rights
All rights, title, and interest in the Services—including software, design, trademarks, logos, and documentation—are owned by Helvo or its licensors.
Nothing in these terms grants you any right to use Helvo’s trademarks, branding, or intellectual property without prior written consent.
User-Generated Content
If you submit feedback, suggestions, or content to Helvo, you grant us a worldwide, royalty-free, non-exclusive right to use, reproduce, and improve our Services based on such submissions.
You represent that you have the rights necessary to submit such content.
Third-Party Services and Integrations
Helvo may integrate with third-party services. Your use of such services is subject to their respective terms and policies.
Helvo is not responsible for third-party services, data handling, or availability.
Fees and Payments
Certain features of the Services may require payment. Pricing, billing cycles, and payment terms are disclosed at the time of subscription.
Failure to complete payment may result in suspension or termination of access.
All fees are non-refundable unless otherwise stated.
Service Availability and Modifications
We strive to maintain high availability but do not guarantee uninterrupted or error-free operation.
Helvo may temporarily suspend access for maintenance, security, or technical reasons.
Termination
You may stop using the Services or terminate your account at any time.
Helvo may suspend or terminate your access immediately if:
- You breach these Terms.
- Required by law.
- Necessary to protect the security or integrity of the Services.
Upon termination, your right to use the Services ceases immediately.
Disclaimer of Warranties
The Services are provided “as is” and “as available.”
Helvo disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Limitation of Liability
To the maximum extent permitted by law, Helvo shall not be liable for:
- Indirect, incidental, or consequential damages.
- Loss of data, profits, or business opportunities.
Our total liability shall not exceed the amount paid by you for the Services in the preceding 12 months.
Confidentiality
Each party agrees to protect confidential information received from the other and to use it only for purposes related to these Terms.
Governing Law
These Terms shall be governed by and interpreted in accordance with applicable laws, without regard to conflict-of-law principles.
Changes to These Terms
We may update these terms from time to time. Material changes will be communicated via email or notice on the website.
Continued use of the Services after changes become effective constitutes acceptance of the updated Terms.
Contact Information
If you have any questions regarding these terms and conditions, please contact us at:
Email: support@helvo.io
Website: https://helvo.io